Shipping policy
Shipping Policy
Last Updated: 22/05/2026
Thank you for shopping with Syncora. We are committed to providing a reliable and efficient shipping experience for all our customers. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are processed during business days only (Monday–Friday, excluding public holidays).
Please note that processing times may be extended during high-demand periods, promotional events, or holidays.
Shipping Timeframes
Estimated delivery times vary depending on your location and shipping destination:
- Standard Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days
Please understand that delivery estimates are not guaranteed and may vary due to courier delays, customs clearance procedures, weather conditions, or other factors beyond our control.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the customer's location and selected shipping method. Free shipping promotions may be available on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete. Syncora is not responsible for packages delivered to incorrect addresses submitted by customers.
Delays, Lost, or Missing Packages
While we work with trusted shipping partners to ensure timely delivery, Syncora cannot be held responsible for delays caused by shipping carriers, customs procedures, or unforeseen circumstances. If your package appears delayed or missing, please contact our support team for assistance.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package and include clear photographs of the issue so we can review and resolve the matter promptly.
Contact Information
If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team.
Thank you for choosing Syncora. We appreciate your trust and look forward to serving you.